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LUMORA / FAQ

Your questions, answered.

Advertising starts with a clear idea and a transparent process.

01What can I create with LUMORA?+

Advertising images, banners and videos for products, services and businesses. Settings depend on the connected model. Review each result and your rights to source materials before commercial use.

02How do I top up my balance?+

Choose a package in euros to receive an order with a unique payment reference and LUMORA’s IBAN. Tokens are credited after the funds are verified, not when you click “I have paid”. Bank transfers are not open in this pre-release version.

03When are tokens charged?+

The cost is shown before you confirm. Each new generation is charged separately. Final prices and processing connections are still awaiting verification.

04What happens if there is a technical error?+

The service specification requires a token refund when generation fails technically without a result. An uncertain response must first be reconciled with the provider to prevent a duplicate paid generation. This flow still needs to be connected and tested.

05Do I need a subscription?+

The proposed approach is prepaid token packages without a recurring subscription. Final terms, expiry and refund rules must be approved before sales open.